Que faire quand une organisation, une personne font l'objet de graves accusations ?
La tentation est le plus souvent de faire comme si de rien était. On escompte que les donateurs ne regardent pas la télévision, n'écoutent pas la radio, ne lisent pas les journaux et, surtout, ne consultent pas internet.
Hélas, c'est souvent vrai. En outre la volatilité de la mémoire humaine fait que dans la majorité des cas, ce pari se révèle gagnant.
Il faut des crises très longues avec un grande exposition à la télévision pour que l'impact sur les donateurs soit réel, citons le cas de l'ARC ou celui de l'Opus Dei. Encore que cette organisation catholique a su réagir avec une grande intelligence et transformer une crise en opportunité grâce à la réactivité et à l'inventivité de leur équipe basée à New York.
Dans le domaine de la politique, les cas sont comparables et peuvent inspirer les fund raisers.
Prenons le cas récent de Christine O’Donnell, la candidate républicaine au sénat des Etats-Unis pour l'Etat du Delaware. Farouche réactionnaire (j'utilise ce terme dans son sens premier, sans connotation péjorative), elle a déboulonné le candidat républicain traditionnel grâce à l'appui du Tea party.
Cette jeune femme fait l'objet d'un tir de barrage dans les médias qui a pour objectif de réduire à néant ses chances de succès en novembre prochain. Une des accusation portées contre elle est d'être une « sorcière » car elle serait associée à un culte non chrétien.
Dans un message vidéo mis en ligne sur You tube, elle a trouvé une superbe parade : I'm not a witch… I'm you.»
Va-t-elle réussir son pari ?
Je ne le sais pas. Mais sans atteindre le sommet de la fameuse déclaration télévisée de Nixon, ce joli petit film restera comme un réussite dans la communication de crise.
Pour en savoir plus :
The genius of Christine O'Donnell? 'I'm not a witch… I'm you.'
This is one of the strangest political ads you will ever see. It could also turn out to be one of the most effective because of its arresting simplicity.
The ad is already being widely mocked (as is everything about Christine O’Donnell, the GOP’s Senate candidate in Delaware) but maybe that’s part of the point. At worst, it’s a roll of the dice – she’s way behind in the polls and she has nothing to lose:
O’Donnell had many weaknesses as a candidate. But is that she is, as the ad states, like “you” – an ordinary American who’s struggled to pay the bills, done some silly things (dated a witch in college!), exaggerated her CV a tad and been looked down on by elites. Despite being in her 40s, she has a little girl lost kind of demeanour that, as The Other McCain points out, makes her “awfully hard to hate”.
Again and again on the campaign trail, I hear statements about Sarah Palin – the harder-edged prototype for O’Donnell – along the lines of “when I first heard her, I thought, ‘She’s like me’”. That ability to get people to identify with you on such an elemental level in politics is a powerful thing (though not necessarily enough in itself to win national or even statewide elections).
Some on the Left get this. Here’s Glenn Greenwald:
Much of the patronizing derision and scorn heaped on people like Christine O’Donnell have very little to do with their substantive views…and much more to do with the fact they’re so . . . unruly and unwashed.
Frank Rich tries to say that O’Donnell is a “useful idiot” who gives “populist cover” to what he sees as the corporate-backed Tea Party movement. Though written with his characteristic style and verve, his column is essentially a diatribe against Republicans, the Tea Party and anyone outside the liberal Left. But Rich – almost despite himself – gets some of what O’Donnell and Palin are about:
But [Palin] quickly wove the attacks into a brilliant cloak of martyrdom that positioned her as a fierce small-town opponent of the coasts’ pointy-head elites. O’Donnell, like Palin, knows that attacks by those elites, including conservative grandees, only backfire and enhance her image as a feisty defender of the aggrieved and resentful Joe Plumbers in “real America.”
I disagree with Rich’s overall theory but I think he’s onto something when he suggests that O’Donnell will help the Republicans nationally, even if she does lose in Delaware. He is right that the “more O’Donnell is vilified, the bigger the star she becomes”.
Her new ad says: I’m just like you ordinary Americans and when they’re mocking me they’re mocking you. Which is why Christine O’Donnell might just be crazy like a fox.
Dans le grenier aux souvenirs
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